The data analytics software company announced on monday that its reach an agreement. Customer engagement solutions and cyber intelligence solutions. Their solutions help government and enterprises make sense of the vast information they collect in order to. Verint systems, provider of analytic softwarebased solutions for the security, surveillance, and business intelligence markets, has announced plans to acquire kana software, a developer of onpremises and cloud customer service solutions. Verint to acquire kana software, transforming the way.
The acquisition is garnering a lot of interest because news also leaked on monday that microsoft. Actionable intelligence company verint systems is to acquire customer service solutions specialist kana software whose software is used by a number of uk public sector users. Verint systems kana deal turns verint into a billion. About reapit leading real estate software provider. Verint systems has acquired 10 companies, including 5 in the last 5 years. Verints core offerings provide enterprise intelligence and security intelligence.
Verint expands customer service capabilities with kana buy. The acquisition is intended to expand verints actionable intelligence strategy. Available in the cloud or on premises, it can give agents the tools they need to provide exceptional service. Verint systems 800 n point pkwy, alpharetta, ga 30005. When you upgrade to crunchbase pro, you can access unlimited search results, save your dynamic searches, and get notified when. Compare the top big and small technology companies in menlo park to find the right job for you. That means we help organizations simplify and modernize customer engagement through our marketleading cloud and hybrid solutions. Comparing the results to its competitors, verint systems inc reported total revenue increase in the 4 quarter 2019 by 2. Heres a quick snapshot of the coverage we have for list of companies who use verint systems and where they belong. Page 2 verint and witness share a similar culture with a passion for growth, resultsdriven execution and a laser focus on customer success, said dan bodner, president and ceo of verint systems inc. Verint systems has acquired in 9 different us states, and 2 countries. Learn about verint systems, including insurance benefits, retirement benefits, and vacation policy.
Verint systems inc company profile and news bloomberg. Spar solutions has been implementing and supporting verint kana crm solutions since 2004. Powered by synergetic inhouse tools that mine and analyze data from numerous data sources, verints cyber intelligence, cyber security and physical security solutions. Jason klein is a managing director at accelkkr and joined the firm during its inaugural fund. Kana solutions verint kana crm services spar solutions. Their solutions help government and enterprises make sense of the vast information they collect in order to achieve their performance and security goals. Verint systems kana employee acquired by verint glassdoor. Prior to joining accelkkr, dean was a vice president with summit partners where he was involved in private equity investments in the technology and financial services sectors. Verint systems inc the companys software generates actionable intelligence through the collection, retention, and analysis of voice, fax, video, email, internet, and. Vrnt announced its acquisition of contact solutions, a leading provider of realtime, contextual customer care solutions. Our actionable intelligence solutions help organizations address customer engagement optimization. Verint systems announced the signing of a definitive agreement to acquire kana software, a provider for customer service solutions delivered both onpremises and in the cloud. The revenue growth was below verint systems incs competitors average revenue growth of 5. The deal extends verints actionable intelligence vision with realtime, contextual selfservice software.
Feb 22, 2016 verint systems has acquired contact solutions, a provider of cloudbased voice and mobile customer selfservice and business intelligence software, from north bridge growth equity, a venture capital firm. This week, verint entered into a definitive agreement to acquire kana software. Verint systems is using an acquisition to move into the customer service software and cloud computing markets the data analytics software company announced on monday that its reach an agreement. Apr 10, 2020 glassdoor is your resource for information about verint systems benefits and perks. Verint systems to acquire kana software long island. The verintkana combination provides the technology foundation for customer engagement optimizationthe next evolution toward creating a truly customercentric enterprise. It was founded in 2002, and acquired by symantec in 2010. Verint systems singapore pte ltd verint systems singapore pte ltd was founded in 1994. The acquisition, which is expected to be completed in verints first fiscal quarter ending april 30, will enable organisations to implement a singlevendor suite to help transform customer engagement the software company claims. Choose enterprise it software and services with confidence.
Vrnt and provides onpremises and cloudbased customer engagement optimization ceo solutions to many of the fortune 500, midmarket businesses and government agencies. See who you know at kana software, leverage your professional network, and get hired. List of verint systems s 18 acquisitions, including transversal and nowforce. This combination is a key step in moving from systems of engagement to systems of mass personalization at scale, he wrote. Our portfolio includes verintknowledge management, a highly scalable solution for delivering the right knowledge to users in the contact center and to customers through selfservice. Verint is a provider of video surveillance and actionable intelligence solutions. Best technology companies to work for in menlo park, ca zippia. Verint systems, a provider of customer analytics, is acquiring kana software, which makes software that will help organizations turn customer insights into actions. The companys line of business includes providing computer related services and consulting. Verint customer engagement optimization kana software.
Customer experience experts in automation, ai, and cloud. Compare the top big and small companies in menlo park to find the right job for you. Best companies to work for in menlo park, ca zippia. Verint is a software vendor with a core in analytical software. Verint ethics helpline the audit committee of verint systems inc. Verint acquires contact solutions smart customer service. Verint systems vrnt announces acquisition of contact solutions. In the meantime, customers should continue to expect support and services, as well as license additional software, in the usual way. Cons salarybenefits mediocre even for spokane requires time tracking for every task you do down to 15 minute increments for every pay period yes this applies even to engineers management will look down on anyone reporting an even 8 hour workday on their time sheet, you need to put in over 8 hours per day or you will be flagged all 2019 employee bonuses whether or not you had a good. Local authorities such as argyll and bute, cheshire west and chester, north ayrshire, north yorkshire county council and craven district council are all users of the kana. Ryan hollenbeck, senior vice president, global marketing, verint, and james norwood, chief marketing officer, kana software. Kana software acquires ciboodle the deal brings together two customer service. The deal extends verint s actionable intelligence vision with realtime, contextual selfservice software.
Analysis i cannot say i am surprised that verint finally got into the multichannel customer service market. Verint enters definitive agreement to acquire kana software. Choose business it software and services with confidence. The first step was customer service management in the 1980s followed by customer experience management in the early 2000s. Kana software, a subsidiary of verint, announced a new release of its kana enterprise solution, featuring enhancements designed to drive customer engagement center effectiveness, employee. The companys most targeted sectors include software 50% and. Vrnt and provides onpremises and cloud computing hosted customer relationship management software products to many of the fortune 500, midmarket businesses and government agencies. Unfortunately this process was an absolute torture. Verint to acquire kana software digital commerce 360. Verint systems has acquired contact solutions, a provider of cloudbased voice and mobile customer selfservice and business intelligence software, from north bridge growth equity, a venture capital firm. Workforce optimization and customer analytics provider verint systems has signed a definitive agreement to acquire kana software, which provides customer service solutions. All content is posted anonymously by employees working at verint systems. Verint is a global leader in actionable intelligence. Verint has more than 10,000 clients in 150 countries, and has approximately 2,800 employees in various locations internationally.
Verint systems customers coverage we track verint systems customer insights globally and across verticals. The company sells software and hardware products for customer engagement management, security, surveillance, and business intelligence. Verint systems is a melville, new yorkbased analytics company which was founded in 2002. Verint systems is using an acquisition to move into the customer service software and cloud computing markets. Vrnt announced that it has extended its customer engagement optimization portfolio through its acquisition of opinionlab, a leader in continuous voice of the. Our comprehensive portfolio delivers a sophisticated framework for capturing enterprisewide ip video and other security and operational information, and provides users with integrated analytics, situation management and operational management capabilities. Work with fun people, lots of opportunities for travel. The acquisition would form a unique and revolutionary combination that would extend verints.
Wevideo is a usheadquartered software as a service company that provides a. We believe that acquiring kana would allow verint to offer a holistic customer. Verint to acquire kana software half hollow hills, ny patch. Verint systems kana deal turns verint into a billion dollar company. I interviewed at verint systems westminster, co us in february 2019. With experience built over implementing hundreds of implementations, spar solutions is best equipped to help your business get the most productivity out of the kanaverint product suite. The acquisition would form a unique combination that would likely extend verints actionable intelligence strategy. Vrnt stock quote, history, news and other vital information to help you with your stock trading and investing. The collective solutions from verint and kana would enable. Verint shares fall after revenue miss verint systems inc. Customer experience experts in automation, ai and cloud. The acquisition would form a unique and revolutionary combination that would extend verint s actionable intelligence strategy. Verint delivers its actionable intelligence solutions through two operating segments.
In essence the company sells software that helps customers to collect, store, and sift through voice, video, fax, email, internet, and data transmissions for security purposes. Benefits information above is provided anonymously by current and former verint systems employees, and may include a summary provided by the employer. Verint systems buys into customer service and cloud. Located in silicon valley in sunnyvale, california, kana is a leader in customer service solutions delivered both onpremises and in the cloud. The company has offices in menlo park, california, headquarters, atlanta. Verint has established the verint helpline to receive complaints and concerns regarding accounting, internal accounting controls and auditing matters, code of conduct violations, and other matters such as illegal or unethical activity.
Clients verint systems inc jones day advised verint systems inc. Vrnt today announced the signing of a definitive agreement to acquire kana software, inc. Verint systems is a provider of actionable intelligence solutions for enterprise workforce optimization and security intelligence. Verint systems singapore pte ltd company profile and. We have established leadership positions in actionable intelligence by developing highlyscalable, enterpriseclass software and services with advanced, integrated analytics for both. I began the interview process in late october, the position was put on hold but then reopened later in mid december. Their products are designed to assist clients in data analysis, specifically large data sets. Verint enterprise vms features a pioneering ip camera plugin module, onvifg conformance, automated system health monitoring, investigation management, software virtual matrix, interactive maps, intuitive video viewing interface, and remotemobile accessibility. Verint situational intelligence solutions helps protect people, property and assets in missioncritical environments. Verint systems mergers and acquisitions summary mergr. Access ordering information and view active contracts and documentation. Accelkkr is headquartered in menlo park with additional offices in atlanta and london.
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